About Your Stay
As individuals begin their rehabilitation, they often have many questions or concerns. Our team of specialists is here to help address these issues - and make sure that your stay with us as productive and successful as possible. To ensure your comfort and safety, we offer this general information.
Please be sure to inform your Kessler physician about any prescription or non-prescription medications you take regularly, including dosage, frequency and the condition for which it is prescribed. While we do receive a copy of your drug regimen on admission, we still want to review this with you so everyone involved in your care clearly understands your needs. Your Kessler physician will prescribe and monitor any additional medications you may require during your stay.
Individuals who have their own wheelchairs, walkers, canes, braces or other aids should bring them. Please be sure to label such items clearly with your name and indicate "personal property." Note that Kessler is not responsible for the maintenance and/or upkeep of personal items, nor for any loss of or injury from this equipment.
To avoid the loss of personal items, we ask that you place items like eyeglasses and hearing aids in the top drawer of your nightstand when not being used. Also, if you wear dentures, please ask the nurse for a denture cup; never leave dentures or other items on your meal tray. Kessler will not be responsible for loss or damage.
Many of our patients find their religion to be a great source of hope and healing, particularly at this time. To help satisfy these spiritual needs, we offer many non-denominational services and events. Please check with recreation therapy department for details. In addition, your family's spiritual counselor is always welcome to meet with you during regular visiting hours.
The care and safety of our patients is our top priority. We ask that everyone – patients, family members and visitors – help us to maintain a safe environment by following the guidelines posted throughout the facility. This includes:
- asking a staff member for assistance when a patient needs to get in or out of bed, the bathroom or a wheelchair
- checking with a nurse before bringing any food or beverages to a patient because of possible food restrictions
- washing your hands before and after working with a patient
Your feedback about safety issues is welcomed. Please notify your nurse or therapist about any concerns you may have or contact our facility administrator so that we can address any issues promptly. You may also choose to speak with your treating physician or case manager.
Finally, please be sure to complete the "Patient Satisfaction Survey" and the section on "Safety" so we can continue to improve the care and services we provide.
The support of family and friends is important to the rehabilitation process and we encourage them to visit. Visiting hours are from 8:00 a.m. to 8:30 p.m. daily. Please note that family members and friends are not allowed in treatment areas, unless they've been asked specifically to participate in a training or education session. Therefore, we recommend scheduling visits later in the day, so you can focus on your therapy.
To respect the needs of all our patients, we ask that you have no more than two visitors in your room at one time. Children must be accompanied by an adult.
Parking at all of our facilities is free.
We ask that you set up a laundry schedule with family members or friends to keep your clothing and personal items fresh and clean. Laundry accommodations may be available through your Kessler facility; if so, be sure to identify your garments with labels or permanent ink. Please check with a staff member for more information.
Kessler's security staff is on hand to ensure the safety of our facilities. While most rooms are equipped with locking drawers and cabinets, we advise you to leave any valuables, credit cards, checkbooks or large amounts of cash at home. If you need to have certain items available to you, you may check them with the security office for safekeeping.
Kessler Institute for Rehabilitation is a tobacco-free hospital zone. This means that smoking and/or tobacco use of any kind is not permitted anywhere within our hospitals or on hospital grounds, including courtyards, patio areas and parking lots, as well as in vehicles. Similarly, no candles or devices with open flames are permitted inside the building.
Alcohol and Drugs
The possession or use of alcohol and illegal drugs is not permitted under any circumstances and will subject patients to discharge. Medical testing is mandatory in cases of suspected substance abuse. If an individual wants counseling for drug or alcohol dependency, we can make a referral to one of our psychologists.
In-room television service is available for a daily/weekly fee. Televisions are also located in lounge areas for your enjoyment.
Individual phone service can be arranged. There is a fee for this service. You may also make or receive calls on our public phones, which are located in reception and lounge areas. Unless it's an emergency, please ask that family and friends call after your treatment hours.
To activate phone or television service, contact Patient Services:
West Orange: Ext. 3660
Saddle Brook: Ext. 4600
Chester: Ext. 4900
You may use cell phones, laptops or personal music/video players in your room or in appropriate public areas, however, such items are not permitted in the therapy gyms. In addition, you may use hairdryers, electric shavers, etc. for your personal needs. These items must be inspected and tagged by our maintenance staff. Kessler is not responsible for any lost or stolen items.
Mail is delivered to Kessler daily, except Sunday and federal holidays. Outgoing mail can be dropped at the nurses' station or main reception desk. In addition, in West Orange, there is a mailbox located outside the administrative entrance.
Kessler offers care-related interpreter services free of charge for patients with limited English proficiency. Information about this service is available through the Speech Department or the facility administrative staff.
If you'd like to have your hair cut or styled during your stay, a nurse or other staff members can help you make an appointment with a visiting hairdresser or barber. There is a fee for the service and you will be required to pay the barber or hairdresser directly.
A variety of gift items, candy, toiletries and personal necessities are available for purchase at the gift shop located in each facility. Ask a staff member for store hours.
Kessler participates with Medicare, Medicaid and most managed care, workers' compensation and other insurance providers. We recommend that you or your representative speak with your insurer or employer if you have any specific questions about your coverage. We also ask that you provide your insurance cards to us to ensure accurate claim submissions. For more information, click here.
You may be responsible for the cost for transportation to an acute care hospital, outside physician or other healthcare provider during your stay at Kessler. Such charges may or may not be covered by your insurance. For more information, please contact our Case Management Department.
Questions about billing for Kessler services should be directed to our Central Business Office at 866.889.9968.
If, during your stay, an ethical issue arises that you and/or your family or caregiver(s) would like help in resolving, contact the chairman of Kessler's Ethics Committee Philip J. Driscoll at 201.368.6019 or vice-chair Allison Averill, M.D. at 201-368-6025. To speak with a local member of this committee, please contact the Administration Office at the Kessler facility in which you are being treated.
Policies and Procedures
For questions about any Kessler policies or procedures, please contact the Administration Office at the campus where you are being treated.
We value the relationship we have with our patients, a relationship that is based on mutual respect, understanding and cooperation. It is the foundation on which the rehabilitation process is built and on which we deliver care. To optimize your recovery and make your stay at Kessler as rewarding as possible, we ask that you abide by the following:
- Please provide staff with all relevant information necessary to develop and implement your plan of care and to help ensure the coordination of your insurance and medical benefits.
- You are encouraged to ask questions about your plan of care and staff support of your rehabilitation. We believe that an informed patient is the cornerstone of a safe and effective care environment.
- Depending on your insurance coverage, you may be responsible for a portion of your bill for services provided. You are obligated to fulfill your financial commitments.
- Remember that for the comfort and safety of all of our patients, staff and visitors, Kessler is smoke-, drug- and alcohol-free.
- Please be courteous and considerate of other patients and of our hospital staff. We ask that you assist us in maintaining a quiet healing environment and respect hospital property.
- Our patients are expected to be active participants in the rehabilitation process and follow the agreed upon treatment plan and clinical instructions. Skills learned in your therapy sessions, particularly those related to activities of daily living, should be applied and practiced on the nursing unit, in dining areas and other related settings as recommended by your physicians and therapists. Each patient accepts the consequences of his/her informed participation in the agreed upon plan.
- Observe posted visiting hours and visitor rules. Note that an exception will be made and a special pass will be provided for a family member or other caregiver who is participating in a training/education session.
- Understand that it might become necessary to transfer you to another bed or another floor within Kessler. We ask for your cooperation, and we apologize for any inconvenience this may cause
- Discharge is scheduled for 10:00 AM. If for any reason, you are unable to leave at this time, please understand that your room may need to be prepared for another patient. In that case, your belongings will be held for you in a secure area.
Patient and Family Guide
For your convenience, click here to access and print a copy of the Patient and Family Guide (PDF).